And we had a chat, just running into each other at London World Tour of all places. Now, he is a senior executive in charge of all things Sales Cloud. I’m here with a very special interview that I wanted to be able to share with you from Ketan Karkhanis, who is our EVP and GM of Sales Cloud at Salesforce. Gillian Bruce: Welcome to the Salesforce Admins Podcast, where we talk about product, community, and careers to help you be successful. Ketan: Salesforce Admins: Mike on Threads: Mike on Tiktok: Mike on X: Gillian on X: show transcript.Salesforce Admins on the Trailhead Store.Try Sales Planning, or Revenue Intelligence, or Einstein for Sales, or all of the above, and let us know how we can help you transform your organization with Salesforce.īe sure to listen to the full episode to learn more about Sales Cloud, and what’s been added to Unlimited Edition. Most importantly, Ketan and his team want you to know that they need your feedback to make Sales Cloud even better. If you’re paying for third-party tools, you might be able to save your organization a lot of money just by turning something on. If you only take one thing away from Ketan’s episode, it’s that there are so many new out-of-the-box features in Sales Cloud that it’s practically a new product. The added hassle of going into and out of the platform can create a lot of challenges for users trying to fit it into their workflow.īut what if Salesforce could follow you into other applications and be there when you need it? Sales Cloud Everywhere aims to do just that, with extensions for Outlook, Gmail, and more that will give your reps access to your full CRM no matter what they’re doing. As much as we’d like it to be the case, most people don’t do 100% of their job on Salesforce. Drive adoption with Sales Cloud EverywhereĪnother problem that Ketan and his team have been working on is how to help drive adoption. So they’ve overhauled features like forecasting and pipe inspection to give you more customization options and flexibility without having to use a bunch of different point solutions. One thing that the Sales Cloud team noticed was how often businesses have been turning to third-party tools to get things done. Who better than the EVP and GM of Sales Cloud to tell us all about what’s new? That’s why I was so excited to run into Ketan at World Tour London and get him on the pod. Over the last year, Sales Cloud has gotten a lot of new features and updates. You should subscribe for the full episode, but here are a few takeaways from our conversation with Ketan Karkhanis. Join us as we chat about all of the new Sales Cloud features that have gone live recently and how you can use them to transform your organization. Today on the Salesforce Admins Podcast, we talk to Ketan Karkhanis, EVP and GM of Sales Cloud at Salesforce.
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